Frequently Asked Questions

Due to system reasons, coupon codes cannot be applied to orders after payment has been completed. Please enter it on your next order.

We do not offer gift wrapping. If you wish, we will enclose a logo sticker.

After we receive your order, we will send you an automatic order confirmation e-mail. If you do not receive the e-mail, there may be a mistake in the e-mail address you entered. Please let us know your name and e-mail address.

If you are using a carrier email address (docomo, au, or softbank), please make sure to set your permission to receive our email address (info@pippilotta.shop). If you would like us to resend your order, please contact us after you have set up your e-mail address to receive our messages.
(We recommend you to use a PC email address such as Yahoo, Gmail, Hotmail, etc.)

Please contact us within 3 days of receiving the product.

We will accept returns and refunds for initial defects. If the item is defective, please prepare an image that can prove the defect (the entire item and an enlarged image of the defect) and send it to us via the Contact Us form.


We can also accept size changes only for unworn items with tags attached. For size change, please contact us once using the Inquiry Form with the size you wish to change, etc., as we need to check our inventory.
After that, please return the item to us and we will send you the resized item again.

The customer is responsible for the return shipping costs.
When we send you the size-changed item, we will separately charge you 270 yen for resending the item.
We accept only unworn items with tags attached.

In the case of credit card payment, a credit card statement from the credit card company will be used in place of a receipt.
If you need a separate receipt, please indicate "Addressee and Tajima" in the remarks column when you place your order.

After adding the items you wish to order to the cart, you will see "Click here for remarks" just above the delivery time zone selection field. Please fill in the "Remarks" field by clicking there.

About our products

The size and material are indicated on the product page of your choice.
Please check each product page.

Information will be posted on our Instagram andofficial LINE account as needed.

In some cases, we may be able to provide the product.
Please contact us using the inquiry form with the product name and order number.

We are sorry. We do not support this service.

We are sorry. We do not support this service.
In some cases, such as initial defects, we may be able to repair the product.

About Ordering

You must be a registered member to check your order/shipping status. You can check the status of your order after logging in at My Page.
You can also check the delivery status of your order by clicking the link in the email sent after the order has been shipped.

Orders received by 12:00 noon are usually shipped on the same day.
Please check the details of each order for details.

We are sorry. We do not support layaway. We can ship together.
We will refund you for any duplicate shipping charges, so please consider shipping together.

The shipping date will be indicated on the product page of the pre-order item and in the e-mail sent to you when you order the pre-order item.

We will accept changes, etc. within the reservation period. After the reservation period, we cannot accept any changes, as we will start production immediately. Please understand that we cannot accept any changes after the reservation period.

Due to system reasons, coupon codes cannot be applied to orders after payment has been completed.
Please enter it on your next order.

We do not offer gift wrapping.
If you wish, we will enclose a logo sticker.

After we receive your order, we will send you an automatic order confirmation e-mail. If you do not receive the e-mail, there may be a mistake in the e-mail address you entered. Please let us know your name and e-mail address.

If you are using a carrier email address (docomo, au, or softbank), please make sure to set your permission to receive our email address (info@pippilotta.shop). If you would like us to resend your order, please contact us after you have set up your e-mail address to receive our messages.
(We recommend you to use a PC email address such as Yahoo, Gmail, Hotmail, etc.)

Shipping

You must be a registered member to check your order/shipping status.
" Only orders received after logging in can be checked on "My Page".

You can also check the delivery status of your order by clicking on the link in the email sent to you after your order has been shipped.

We cannot accept your request if it has already been shipped. Please check the shipping status below and contact us.

If it has already been shipped, please contact the shipping company directly as we are unable to process changes.

Shipping is a flat rate of 270 yen nationwide, and free shipping is available for orders over 9,900 yen.

When you are not at home, the driver of the shipping company will leave an "Absenteeism Notice" in your mailbox.
Please contact the nearest shipping company office listed there.

The delivery company will keep your parcel for approximately one to two weeks (maximum).
(It varies depending on the shipping company and sales office.)
After the storage period, the parcel will be returned to our store. If the shipment is resent, additional shipping fees will be charged.

Please enter this information in the remarks column when placing your order.
Example: Due to a move, I wish to arrive on or after the 10th
The remarks field is located just above the delivery time zone selection field after adding the items you wish to order to the cart, and is labeled "Click here for remarks". Please fill in the "Remarks" field by clicking on the "Remarks" button.

You can specify the delivery time zone when you place your order.
If your order is delivered by "Nekopos" (post), the time zone cannot be specified.

We are sorry, but we do not accept delivery company designation.

申し訳ございません。現在、海外への配送は行っておりません。

Mainly shipped by Nekopos (Yamato Transport) or Tobikyuu (Sagawa Express). You cannot select a shipping company.

Orders are usually shipped within 1-2 business days. Please allow an additional 1 to 3 days for delivery in case of rush orders. If you are in a hurry, please write in the remarks column that you want the order to be shipped in the shortest possible time, or that you want it to arrive by 00.

After adding the items you wish to order to the cart, you will see "Click here for remarks" just above the shipping time zone selection field. Click on the "Remarks" button to enter your remarks.

Depending on the delivery address, your package may arrive the next day at the earliest. If you are in a hurry, please write in the "Remarks" column that you want the order to be shipped as soon as possible, or that you want it to arrive by 00.

After adding the items you wish to order to the cart, you will see "Click here for remarks" just above the delivery time zone selection field. Click on the "Remarks" button to enter your remarks.

Payment

We accept the following payment methods
Credit card payment (VISA, MasterCard, AMEX, DINERS, JCB), PayPal, Amazon pay, Paidy (bank debit), Google pay, and apple pay.

Payment method cannot be changed after payment is completed.
Please cancel your order once and re-pay after the cancellation procedure.

We apologize for the inconvenience. We do not accept cash on delivery, but you can use the "Paidy" deferred payment service.

Returns/Exchanges/Cancellations

Please contact us within 3 days of receiving the product.

We will accept returns and refunds for initial defects. If the item is defective, please prepare an image that can prove the defect (the entire item and an enlarged image of the defect) and send it to us via the Contact Us form.


We can also accept size changes only for unworn items with tags attached. For size change, please contact us once using the Inquiry Form with the size you wish to change, etc., as we need to check our inventory.
After that, please return the item to us and we will send you the resized item again.

The customer is responsible for the return shipping costs.
When we send you the size-changed item, we will separately charge you 270 yen for resending the item.
We accept only unworn items with tags attached.

Size exchange is possible only if the item is in stock. Please contact us once using the Inquiry Form with the size you wish to change, etc., as we will need to check our stock.
After that, please return the item to us and we will send you the new size.

The customer is responsible for the return shipping costs.
When we send you the size-changed item, we will separately charge you 270 yen for resending the item.
We accept only unworn items with tags attached.

Shipping can be stopped if you contact us by 12:00 noon. Once the shipment is completed, we are unable to cancel the order.

We are very sorry for the inconvenience. We will respond to you as soon as possible. Please fill out the inquiry form and send it to us with the necessary information.

Please also attach and send us a photo showing the condition of the damage, if any.

We do not accept any returns for customer's convenience.
Please understand that because our store is a mail-order shop, the cooling-off policy does not apply.

We are sorry. We do not accept returns for customer reasons.

About membership information

You can check your membership information from My Page.


If you have any questions, such as if you do not know your registered e-mail address, please contact us using the inquiry form.

You can make changes from My Page.

Please contact us using the contact form with the e-mail address you wish to change, as we are unable to change e-mail addresses on your own.

Other questions

In the case of credit card payment, a credit card statement from the credit card company will be used in place of a receipt.
If you need a separate receipt, please indicate "Addressee and Tajima" in the remarks column when you place your order.

After adding the items you wish to order to the cart, you will see "Click here for remarks" just above the delivery time zone selection field. Please click there to enter your remarks.

Thank you for your inquiry.
We will reply to you within 1~2 business days.

Please use our contact form or send an e-mail to our e-mail address (info@pippilotta.shop) with the following information.

Your name
・Order number or e-mail address
・Content of your inquiry